Natural Language Understanding can be applied to a diverse set of computer applications, ranging from small, relatively simple tasks such as short commands issued to robots, to highly complex endeavours such as the full comprehension of newspaper articles.

Natural Language Understanding

NLU directly enables human-computer interaction (HCI). NLU understanding of natural human languages enables computers to understand commands without the formalized syntax of computer languages and for computers to communicate back to humans in their own languages. Natural language processing is largely applied in a variety of industry segments (media, publishing, advertising, healthcare, banking and insurance) to improve important enterprise activities. It helps systems like the IVR or virtual assistants better understand a human’s words because it can recognize a wider variety of responses

Formulating responses to questions

Speech and Text Analytics

Conversational IVR

Virtual Assistant

Smart Listener



Reduction in call durations.


Increase in contact center productivity.